Issue a Service Level Agreement

Specify your obligations to your customer.

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About this workflow

What is a Service Level Agreement?

A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies what services the provider will render and the standards the customer can expect.

When should I use a DAO Contributor Agreement?

A service level agreement should be used whenever two or more parties are involved in a business transaction and there is a need to define and agree upon the level of service that will be provided.

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